Privacy Policy

Information You Provide Directly

• Name, mailing address, email address, and phone number
• Business name and contact details
• Messages, inquiries, or information you submit via phone, SMS, or web forms
• Payment and billing information (processed securely through third-party processors)

Information Collected Automatically

• Call records including date, time, duration, and caller ID information
• SMS/text message content when you initiate or respond to our text communications
• Website usage data including IP address, browser type, pages visited, and referring URLs
• Device identifiers and log data

Information from Third Parties

• Contact or business information from publicly available sources or service partners
• Verification data from carriers or messaging platforms used to deliver SMS communications

Seterson LLC uses the personal information we collect for the following purposes:

• To respond to your inquiries, messages, and service requests
• To deliver SMS/text message communications you have opted in to receive
• To process transactions and manage billing and account records
• To operate and improve our answering service and business communications
• To send service updates, appointment reminders, or business-related notifications via SMS
• To comply with applicable laws, regulations, and carrier requirements
• To detect, prevent, and address fraud, security issues, or technical problems
• To maintain records as required for business and legal purposes

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

Seterson LLC may send you SMS/text messages for purposes including account notifications, service updates, appointment confirmations, and responses to your inquiries. By providing your mobile number and opting in to receive SMS communications, you acknowledge and agree to the following:

• Message and data rates may apply depending on your mobile carrier and plan
• Message frequency will vary based on your interactions and account activity
• You may opt out at any time by replying STOP to any message we send
• For assistance, reply HELP or contact us directly using the information in Section 10
• Opting out will not affect your ability to receive non-SMS communications from us

We do not share, sell, or transfer your mobile phone number or SMS opt-in data to third parties for their own marketing purposes. Your consent to receive SMS communications is not a condition of purchasing any product or service from Seterson LLC.

Seterson LLC does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party vendors who assist us in operating our business, including answering service providers, SMS platform providers (such as 800.com), website hosting, and payment processors. These providers are contractually obligated to use your information only to perform services on our behalf and may not use it for their own independent purposes.

Legal Requirements

We may disclose your information if required to do so by law, regulation, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Seterson LLC, our customers, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change as required by applicable law.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Call records and SMS communication logs are retained in accordance with applicable carrier and regulatory requirements. When personal information is no longer needed, we securely delete or anonymize it.

Seterson LLC takes reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include secure data storage, access controls, and use of encrypted transmission where applicable.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information, subject to legal retention requirements
• The right to opt out of SMS communications at any time by replying STOP
• The right to request information about how your data is used and shared

To exercise any of these rights, please contact us using the information in Section 10. We will respond to verifiable requests within a reasonable timeframe and in accordance with applicable law.

Our website or communications may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Seterson LLC does not knowingly collect personal information from children under the age of 13. Our services are intended for adults and business contacts. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this document. If changes are material, we will provide notice through our website or via direct communication where appropriate. Your continued use of our services after the effective date of any updated policy constitutes your acceptance of the revised terms.